TERMS & CONDITIONS

 

Terms of service

Operated by Katlyndesigns, this website allows you to view all products made by Katlyndesigns as well as information on the products, the brand and of course contact details.

These terms and conditions apply to the use of this website on which we supply any of the products to you when a purchase is made.

When browsing this site and placing an order, you are conditioned to accept & agree to be bound to all of the terms, conditions & policies stated here and throughout this site.

Terms & Conditions apply to all users.

Any new products or features will be subjected to these same terms & conditions which can be reviewed at anytime. Please see hyperlink below to view.

Katlyndesigns reserves the right to review/update/change and or replace any part of these terms by uploading any of the changes to the website. As the user, it is your responsibility to review this page specifically to understand any changes that may occur. If you continue to use this website once changes have been made, this will be considered as your acceptance of the adaptances in place.

This online store is copyrighted by Katlyndesigns and is hosted by Webador who provides the e-commerce platform and tools to allow Katlyndesigns to showcase & sell online.

E-COMMERCE TERMS

By agreeing to these terms and conditions, you agree to be of adult age 18+ or have adult supervision when using this site.

You must NOT use our products or this site for any illegal or unauthorised use. You also must not transmit any digital viruses or attempt to use any type of destructive behaviour whilst using this site. If any of these terms have been breached, this will result in immediate action and you will not be able to use this site in the future.

You are also prohibited from using this site for any unlawful purpose.

GENERAL CONDITIONS

Katlyndesigns reserves the right to refuse you as the user at any given time.

We reserve the right to change details such as pricing or to change any part of this service without any notice.

Katlyndesigns also reserves the right to discontinue certain products as well as update or amend the design of the products should it be necessary and will not be liable to you should this be the case.

When uploading product photos and information, all efforts have been made to assure the photos are as authentic/realistic as possible and that all product information is as up to date. 

All products are exclusive to Katlyndesigns online via the website. Certain items such as earrings are non returnable (unless faulty) due to hygiene reasons, please see returns policy below.

Katlyndesigns Bridal Collection offers the option for the tiaras to be made with real freshwater pearls and Swarovski crystals at a higher price (prices may vary depending upon design). As these are made on request, please allow sufficient time for the product to be made and shipped. If you would like to request this option, do not purchase the faux pearl & crystal tiara but instead please contact Katlyndesigns at contact@katlyndesigns.co.uk 

Katlyndesigns reserves the right to limit the sales, products or service to any individual/group. Should we refuse an order you place, we will do everything we can to contact you using the details you provide.

Orders will be cancelled should they resemble for any illegal reselling purposes, please keep in mind these are Items made exclusively by Katlyndesigns. You must agree to provide your current and up to date details in order for us to be able to process your order and contact you should we need to.

Please keep in mind most items by Katlyndesigns are classed as fashion jewellery so some of the quality/materials are based on costume jewellery and we hope to meet your expectations. Some items may be silver plated, others maybe sterling silver.

As stated above, this is costume based jewellery and Katlyndesigns will not be liable for any harm or damages relating to any products/purchases/services or content used. Should you make a purchase, you will be agreeing to these terms.

Should you comment on this website or any Katlyndesigns social media accounts, Katlyndesigns reserves the right at any time without any restriction edit, remove, copy, publish or translate and use on social media. We are under no obligation to maintain any comments in confidence, pay any compensation for any comments or to respond to any comments.

We do not have to monitor or remove any content but should we feel it necessary we will. For example any offensive/ threatening/pornographic/obscene/defamatory or libellous behaviour/comments will be removed and the user will be prohibited. Again by using this website, you agree to the above and must not use abusive nature on this site. You are solely responsible for any comments you make. We have no responsibility and have no liability to any comments made by you or any third party.

By submitting your personal information throughout this site, your information is governed by the privacy policy. Please see further down this page to view our privacy policy.

There may be at times when information on the website may be limited for example with product information. There may also be slight errors/inaccuracies from time to time with product descriptions, inventory, pricing, promotion, shipping charges/times and any sale items/offers.

Katlyndesigns will not be liable nor will Webdor for any injury, loss, claim, any consequential damages, replacement costs or similar damages from use of this site or the products you have purchased.

You must agree to not harm or hold Katlyndesigns accountable for any claim or demand.

WARRANTY/RETURN POLICY

All items can be returned under warranty if faulty including earrings within the first 30 days (Please see The Consumer Rights Acts 2015 link below). We will do our best to fix the fault if possible alternatively, we will replace the item if we have stock availabile or we will refund the purchase. If there is a recurring manufacturing fault within the first 12 months of purchase, we will either replace the item or issue you with a refund. 

Please email contact@katlyndesigns.co.uk with RETURN as the subject to arrange return/address details. By sending the item back to us, you must ensure that it is packaged safely and send us proof of the original purchase as well as postage costs so that we can reimburse the postage amount.

If you simply change your mind and wish to return the product you can but you must let us know within the first 14 days of receiving the goods. You then must return the item to us at your own cost within another 14 days from from when you told us you want to cancel your order. The only items that cannot be returned for this reason is earrings due to hygiene reasons and products made with ashes  or petals. Original shipping costs are non refundable and will be deducted from your refund.

Refunds take time to process before they are posted. If you have not received your refund, please firstly check your bank account/credit card company. If you have still not received the refund after 14 working days, please contact Katlyndesigns at contact@katlyndesigns.co.uk

https://www.gov.uk/government/publications/consumer-rights-act-2015/consumer-rights-act-2015

 

1  FREE POLISH ON PURCHASED ITEM WHEN PURCHASE OVER  £30.

Return your item to us when you feel it is in need of some extra sparkle for a FREE polish. This can only be redeemed on 1 item purchased from KATLYNDESIGNS. The original order must over £30 to qualify for this service. 

 

GIFT VOUCHERS

Gift Vouchers can only be redeemed online up to the value written, anything over that is chargeable. Vouchers are non refundable. Available in a range of values of £10, £25, £50. These can only be used once & change cannot be given. The vouchers cannot be exchanged for cash. Gift Vouchers must be purchased as either physical gift voucher or an

E-Voucher, both of which you can see in the link below.

https://www.katlyndesigns.co.uk/shop/gift-vouchers

Vouchers are valid for 6 months from the date of purchase. Please make the recipient aware if this is a gift. 

Gift Vouchers cannot be redeemed against Cleaning/Repair services. 

 

PRIVACY POLICY

Katlyndesigns will securely collect information about your device such as IP address, information about web browser, timezone and some cookies installed on your device. We may also collect additional information such as individual web pages or products viewed. "Cookies" are Data files downloaded on to your device when you visit a website. Cookies are used to remember your preferences and to record what you have put in your shopping basket.

We also collect specific information when you place and order to attempt to such as your name, billing address, shipping address, contact details and payment information (including credit card numbers). These details are referred to throughout the website as personal information.

We may use the information we collect to fulfill any orders through the site as well as to contact you should we need to. We also will also use it to screen any orders placed for any potential risk or fraud. Along with any preferences you share with us, we may provide you with advertising relating to products.

To opt out of these ads, click the link below to see how.

https://policies.google.com/technologies/ads?hl=en-US

https://www.facebook.com/help/1075880512458213

We may share your personal information with third parties to help us use your personal information for reasons above and or to screen for any potential fraud. This is to protect you as our customer and Katlyndesigns. When agreeing to use this website and placing orders, you are agreeing to these terms.

As Katlyndesigns uses Webador to host this site, this would be an example of this. To find out more about how Webadore uses your personal information please see the link below.

https://www.webador.co.uk/privacy#:~:text=Webador%20records%20statistics%20pertaining%20to,and%20cookie%20information%20for%20this.

We also use Google Analytics to help track how customers use our online service. Please see the link below if you wish to know more about how Google uses your personal information.

https://policies.google.com/technologies/partner-sites?hl=en-GB

We may also share your information to comply with applicable laws and regulations such as lawful requests or to also protect our rights.

You choose which information you want to share with us,this gives you control over how much data you want to share.

If you want to opt out of sharing your information/data, by clicking the link below you will see how.

https://www.google.com/policies/privacy/archive/20090127/#:~:text=You%20may%20choose%20to%20opt,provide%20those%20services%20to%20you.

We may update this privacy policy occasionally for any legal or regulatory reasons.

You can terminate this agreement at any time by notifying us at anytime that you no longer agree to these terms and conditions and simply want to cease using the site.

Any questions regarding these terms and conditions can be sent to contact@katlyndesigns.co.uk